Policy & Returns
Quality & Guarantee Policy
At Akmeisty, each piece of jewelry is handcrafted with great care and undergoes strict quality control before it is shipped. We stand by the craftsmanship and materials of our creations.
Quality Guarantee
If your jewelry shows a manufacturing defect within 6 months of purchase, we will repair or replace it free of charge.Care & Maintenance
Normal wear, scratches, or natural changes to gemstones and finishes are not considered defects. However, we are happy to offer professional cleaning, refinishing, or repair services to help keep your jewelry beautiful.
Returns & Exchanges
All items in unused and unworn condition may be returned for exchange or store credit within 10 days of receiving your order. This does not include: sale, discounted, and custom/personalized items, which are final sale and are not eligible for exchange or return. Store credit does not expire. Please note all returns/exchanges must be approved prior to return shipment. Please submit inquiries via email.
If you receive an item that is damaged please notify via email within 48 hours of receiving your order. Repairs are available for most items and may be subject to a fee, dependent upon the nature of the damage. An estimate of costs (inclusive of labor, materials, shipping/insurance) can be provided once received. Please submit inquiries via email including images and a detailed description of the damage.
Sales tax
If shipped to the country required import duty tax paid, customer is responsible for sales taxes himself.
Shipping Information
If item are not available, you can still please an order . Then Items are made to order, please allow 7-14 days for production and delivery. Please inquire via email for rush or expedited shipping options, we will do our best to accommodate your deadline.
Shipping cost
5-7 Days Delivery EU — €8 flat rate
5-7 Days Delivery Worldwide (outside EU) — €25 flat rate